Legal

    Refund & cancellation policy.

    Last updated: October 2026

    30-day money-back guarantee

    We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked. This applies to the full trip plan and any other digital products purchased from Wander Astray.

    Withdrawal and cancellation

    Under Danish consumer law you have a 14-day right of withdrawal on digital content. Because the full trip plan is delivered immediately, before payment we ask for your express consent to immediate delivery and your acknowledgement that you thereby lose the right of withdrawal once the content is delivered. Your 30-day money-back guarantee above applies regardless. We have no subscriptions, so there is nothing to cancel on a recurring basis; bespoke services can be cancelled as described below.

    How to request a refund

    Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order, or reach out via our contact form with your order email and we'll help you through it.

    What happens next

    Once a refund is completed, the amount is returned to your original payment method, and access to the purchased digital product is removed from your account. Processing time depends on your bank but is typically 5–10 business days.

    Bespoke services

    Custom planning and a fully planned trip are bespoke services. You're only charged once we've confirmed your trip is a good fit — if you request a refund before work has started, we refund in full. If work is already underway, we'll find a fair solution together with you.

    Donations

    Donations to community contributors are voluntary contributions. If a donation was made in error, contact us within 30 days and we'll refund it.

    Questions about refunds? Reach out via our contact form.