Postmates is basically Uber for food delivery. It is really similar to Cavier. Postmates will hire any “postmate” with a bike or car. I assume they must pass some less than stringent background check. The point is that anyone could be picking up your food and delivering it to you at your home. It does not matter if you are getting food delivered from a reputable business or not. The delivery guy is not affiliated with the restaurant, just Postmates.
Last night, we ordered a pizza from Zavino in Center City. Postmates gives us the option of getting our favorite non-deliverable restaurant food delivered to us. And we had a free shipping voucher so of course we had to try it. It took about 15-20 minutes for the pizza to be prepared and an additional 30-40 minutes for the delivery guy to get to us. We couldn’t blame the mate because it was raining and he was – on a bike. Unfortunately, that also means that our pizza was cold and soggy by the time it arrived. It’s nice to be able to track where your food is, but this delivery guy is literally just some kid on his bike. He doesn’t have the pizza warming gears the professionals do. He doesn’t even have an umbrella to keep himself dry. And although we can see who picks up our food, we have no control over what vehicle he drives.
I would not use Postmates, who normally charges $10 for delivery, to deliver my food again. I would much rather order from the assortment of deliverable options on grubhub. And if I owned a reputable restaurant, I wouldn’t want a delivery service to deliver subpar versions of my food to people who come to associate such food with my restaurant.
Sorry, Postmates. I love the new modern, rideshare, mobile-friendly trend as much as the next person, but this service is a failure in my book.